Date published: 01.09.08 - not release date

Amcat outplays competition to win contract with one of Germany’s largest outsourcers, walter TeleMedien Group

Manchester, UK, 31st January, 2006 - In a three way contest against rival vendors, Amcat, a global leader in call centre technology solutions, has won a major contract to supply a inbound/outbound contact centre solution to walter TeleMedien Group, one of Germany’s largest Call, Communication and Service Centre companies. The initial deal is for 620 seats with a further 1,000 to be rolled out by end of 2006.

General Manager for Telemedien Verwaltungs GmbH (IT-division of walter TeleMedien Group), Manfred Plaar commented, "In order to make the right selection we developed a trial campaign involving three short-listed vendors of contact centre solutions, all of which were invited to work on campaigns with a leading German mail order company. Amcat came out the clear winner on all fronts. The agents were able to embrace the system immediately, they liked the ease-of-use, the simple to understand screens and the powerful dialling functionality. As a result productivity using the Amcat system was highest. In addition our business is incredibly fast moving and dynamic. Amcat was the one supplier that reacted most quickly to any issues and changes that we required during the trial period. In fact it was the total Amcat experience which impressed us - the product, the technology and the people."

Amcat's MD for EMEA, Marcus Robinson, added, "Naturally we are delighted and honoured to be given the opportunity to work with walter TeleMedien which will represent our largest installation to date in Germany. Once again we have been able to demonstrate that we have developed a world-class product that can meet the demanding requirements of leading industry players such as walter TeleMedien as well as fight off competition from rivals. This achievement is testament to both our technology and to the expertise and continuing efforts and dedication of our staff."

walter TeleMedien services the majority of Directory Enquiry services within Germany and therefore has one of the largest inbound operations in Europe. The Amcat system will be used for both inbound and outbound campaigns.

The initial system has been installed at the company's headquarters in Ettlingen and at two locations in Magdeburg. All sites will be connected via the company's wide area network. Amcat will provide on-going support, development and consultancy services from its office based in Munster, Germany.

-ends-


Editor's Notes:
About Amcat:
Amcat(TM) is a leading provider of intelligent contact centre solutions to power dramatic increases in productivity, agent professionalism, and campaign management flexibility. Amcat solutions enable companies to increase operating efficiencies and to continually enhance the quality, capabilities and services available in their contact centre. As a result, contact centres see a dramatic increase in outbound and inbound productivity, a higher level of agent professionalism and the ability to make rapid adjustments to campaigns and operations. Founded in 1991, Amcat has a global customer base of more than 1,100 contact centres. For more info visit www.amcat.co.uk or call 0800 169 2028.

About walter TeleMedien:

The walter TeleMedien-Group has counted amongst Germany's leading Call and Communication Service Centre providers for over 25 years. The walter TeleMedien-Group employs 5,200 and comprises 34 Call and Communication Service Centres controlled by 12 specialist, branch-oriented, telemarketing companies. The walter TeleMedien-Group has sister companies in Germany, Austria and Switzerland at 15 locations.

Press Contact: Jane Moores, TTA Communications LTD. Tel: 00 44 (0) 1454 318722. e-mail: jmoores@ttauk.com

###