Date published: 01.09.08 - not release date

Chesterfield Borough Council Deploys Mobile Access Solution For Building Service Engineers, Yielding £0.5million Savings

Responsive Completions of Jobs at 96% and Customer Satisfaction Levels At An All Time High of 91%, Following Field Mobilisation of Council Engineers

Chesterfield Borough Council has dramatically raised productivity and increased appointment visits of its building service engineers, following the deployment of a mobile access solution from Pervasic Ltd, the UK leader in mobilising corporate applications. The Council has seen £600k in savings since initially embarking on the project two years ago. Investment in new technology by the Building Services Division means the Council is now on track to meet the mandated Gershon efficiency target of £500k savings.

With a local population of 99,000, a housing stock of 10,000 properties, 220 employees and 120 vehicles, the Building Service Division of Chesterfield Borough Council has a total housing revenue budget of £15 million. The Council decided to mobilise its field service engineers in an effort to enhance its service delivery and meet Government guidelines on efficiency and best practice. With the previous paper-based system, engineers had to waste time driving to the depot, waiting for job sheets and vehicle provisioning, queuing to speak to the supervisor for job allocations, and manually filling out time sheets.

“We appointed Pervasic just over two years ago for our mobile application and are now reaping the rewards of a very successful deployment,” said Mark Tune, Mechanical, Electrical & ICT Manager, Housing Services, Chesterfield Borough Council. “Pervasic helped us design and deploy a system linking our operatives to back office applications using hand held PDA devices. Since deploying the system, we are able to have the same number of people do more jobs within the same budget. By boosting productivity, we’ve seen a 13% increase per working day per engineer. Our customer satisfaction levels are at an all time high of 91% as citizens are able to request increasingly narrow appointment windows. The Council is responsible for approximately 50,000 repair and maintenance jobs per annum, including 6,000 out of hours emergency repairs every year. As a result of the productivity gains through Pervasic’s mobilisation, the responsive completions of jobs are at 96%. We’ve deployed the system to the majority of our employees and are still in the process of rolling it out, but so far we are delighted with the results.”

Pervasic enables real time information, enabling operatives to progress and close down a job when completed, view jobs up to a week in advance, and see how much money they’ve earned in a day. By gaining more autonomy and more flexibility, engineers are able to start their day slightly later but make early evening appointments. They’ve also encountered a higher sense of job satisfaction due to higher levels of customer service levels.

The solution consists of a familiar and intuitive PDA, which links operatives in the field wirelessly to the Council’s multiple back end systems, ensuring real time scheduling of appointments and secure recording and transfer of data.

Unlike the majority of other mobile data providers, Pervasic provides a complete end-to-end solution. This end-to-end service encompasses full customisation of templates that are tailored and developed to meet each individual customer’s unique business requirements, integration with all third party technology partners, such as mobile operators, ISVs or system integrators, and delivery and management of the mobile data application to the business. Pervasic’s proven managed service enables customers to benefit from mobile working without the need for additional infrastructure, expertise or resources. Furthermore, Pervasic provides resilient connectivity with no single points of failure, as well as 24x7 monitoring and an on-going support team.

The company’s MobileOne® platform-based solutions deliver the market’s most technically advanced & robust products and service offerings, enabling organisations to dramatically improve productivity, visibility and control for mobile workers and field service engineers, and significantly enhance overall business efficiencies.

About Pervasic Ltd

Pervasic Ltd is the UK leader in advanced mobile data solutions for both the private and public sector. The company’s MobileOne platform-based solutions deliver the market’s most technically advanced products and service offerings, enabling organisations to dramatically improve productivity and control for mobile workers, and significantly enhance overall business efficiencies. Pervasic’s customer base includes major blue chip organisations, ranging from some of the world’s largest manufacturers to global transport ticketing specialists, vehicle telematics experts and specialist security services. The company operates primarily in the Break & Fix, Distribution and Logistics, Construction, and Housing Management markets, as well as working with numerous UK Local Authorities. Privately held, Pervasic is supported by established private equity institutions with majority investment from Frontiers Capital.

www.pervasic.com

For further info, contact:

Vanessa Land
Devonshire Marketing Consultants Ltd
Tel: 0870 242 7469
Email: vanessa@devonshiremarketing.com
Web: www.devonshiremarketing.com