Date published: 01.09.08 - not release date

ComXo Announces Partnership with Rigney Dolphin

Rigney Dolphin named as exclusive distributor in Ireland

ComXo, one of the 1st companies in the UK to develop Internet click to call buttons, has announced that customer relations support company Rigney Dolphin will be the sole distributor of its ButtonTel click to call technology in Ireland.

Andrew Try, MD of ComXo comments: “We know that 66 per cent of online order forms are abandoned before being submitted, often because customers prefer human contact to guide them through the final part of the buying cycle. Our research shows strategically placed click to call buttons reduce these abandonment rates and drive an increase in sales conversions of up to 80 per cent.”

Mark Stamper, Business Solutions Manager, Rigney Dolphin comments: “We want to give our customers the opportunity of getting closer to each and every customer that comes to their site and we believe ComXo through its ButtonTel offering is the best technology to do that with. Partnering with ComXo has enabled us to offer real competitive advantage to our customers, whilst enhancing their customers’ experience.”

Try concludes: “We chose to partner with Rigney Dolphin because not only are they one of Ireland’s leading outsource service providers but they, like us, are focussed on delivering excellent levels customer service and are passionate about creating highly effective strategic partnerships with their clients.”

Rigney Dolphin has recently signed its first customer for the ButtonTel service, the Bewleys Hotel Group and there are several other customers in the pipeline.

A sample of the service is available at www.buttontel.ie and www.buttontel.com.

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Editor’s Note:

Click to call also known as call-back buttons, allow customers who run into difficulties whilst browsing a site to click on an icon that enables them to talk to an assistant straight away and free of charge.

About ComXo

ComXo (comxo.com) is made up of five divisions that provide a range of telecom services and technologies. From specialised high level service contact centre support to technologies that can increase a web sites sales, ComXo creates exceptional call experiences twenty four hours a day seven days a week. ComXo serves over 40,000 consumer clients in over 212 countries and over 200 UK based blue chip clients.

With an installed base of 1000's and with millions of satisfied users, ButtonTel's call-back buttons are transforming ecommerce. Strategically placed on any ecommerce website ButtonTel products will reduce abandonment rates and drive an increase in sales conversions of up to 80 per cent.

About Rigney Dolphin

Established in 1990, Rigney Dolphin has grown to be one of Ireland’s leading Outsource Service Providers. From the group main office in Waterford and Centres of Excellence in Dublin and Dundalk, the Irish owned company provides a range of services to both the SME and Corporate Sectors. Our service portfolio includes:

·Inbound and Outbound Contact Centre Management
·CRM Solutions, Lead Management and Fulfilment
·Contract Staff
·Recruitment

Rigney Dolphin (www.rigneydolphin.ie) employs over 900 members of staff across Ireland and has been delivering customised and effective client management solutions for over 16 years.

Our business model is to build long-term partnerships with clients by offering value services and adapting to their business goals. Through redefining processes and delivering quality services, Rigney Dolphin enables clients to over achieve on their key business drivers.

For more info please contact: Mira Jangra at ComXo on 01753 710430.