Date published: 01.09.08 - not release date

Telecom 3 selects Amcat technology to improve customer loyalty and increase sales

Manchester, UK, 4th January, 2007 – Amcat, a global leader in customer care & interaction solutions is to provide its Contact Centre Suite technology to Telecom 3 (part of the Voicestream Group) at its head office based in Kilmarnock, Scotland. Established in 1985, the mobile specialist which celebrated its 21st birthday this year, is to use Amcat’s technology to increase and track levels of service for B2B and B2C customers, both on inbound enquiries and outbound calls.

Managing director at Telecom 3, Paul Kopec commented, “Our core philosophy as a business has always been to focus on customer service. This is why we have been so successful and achieved the longevity we have. With the Amcat technology it will be possible to automatically and centrally log every single customer query - ensuring that any issues are resolved and customer loyalty is maintained. The system will also help us to maximise sales through its automated outbound calling capabilities.”

He continued, “Competition is fierce in our marketplace, so not only will we use the technology for new sales campaigns but also for existing customers to ensure they are always on the best tariff and have little reason to switch to an alternative supplier. It is all about promoting the life of a customer and Amcat’s built-in tracking and reporting functionality will help us to do this even better. We were already aware of Amcat’s high reputation in the industry so had no hesitation in selecting them.”

Typical inbound enquiries relate to technical support, handset faults, billing queries, tariffing or even advice on the latest business tools such as Blackberries. Outbound campaigns are for appointment setting, on-going customer service and regular ‘healthcheck’ calls.

The company plans to fully integrate the Amcat technology with its CRM system in 2007.

As well as its operations in Scotland, the company also has a presence in India, Egypt and The Phillippines with plans to target Australia and the Republic of Ireland in the near future.

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Editor’s Notes:

About Telecom 3:

Telecom 3 was founded in 1985 and celebrates 21 years in telecoms in 2006. Our company has an annual turnover of over £9 million employs 400 staff and has over 60,000 active subscribers. The company’s head office is based in Kilmarnock, Scotland. In 2003 its holding company, Voicestream opened operations in India, Egypt and the Philippines and in 2005 added Mauritius to its global presence. In the future, the company plans to open facilities in Australia followed by the Republic of Ireland. Telecom 3 works with all the leading mobile phone networks to broker the best deals.

About Amcat:

Amcat™ is a leading provider of contact centre solutions. With an Amcat IP-based contact centre platform, organisations can guarantee that each customer contact is intelligent and productive, increasing employee morale and customer satisfaction. The Amcat customer contact platform ensures that companies align their entire organisation around customer care, providing better service at lower cost. As a result, companies profit from better customer acquisition and retention metrics, and ultimately, more revenue and profit. Today, Amcat is helping over 2,000 companies delight their customers while improving efficiency, increasing productivity and enhancing professionalism.

For more info visit www.amcat.co.uk or call 0161 772 7100.

Press Contact: Jane Moores, TTA Communications LTD. Tel: 00 44 (0) 845 658 0120 or 01225 731 317. e-mail: jmoores@ttauk.com

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